Privacy Policy
Last updated: 25 July 2026 · Effective: 25 July 2026
The short version. We collect only what we need to answer your enquiry and do your project. We do not sell your personal information. We do not send you marketing texts you did not ask for, and you can stop any text by replying STOP.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
1. Who we are
Close More Customers ("Close More Customers", "we", "us" or "our") is a web design and development studio. This Privacy Policy explains how we collect, use, share and protect personal information when you visit closemorecustomerss.com, contact us, submit a form on our website, call or text us, or become a client.
This policy applies to our website and to the messages we send you. It does not apply to any third-party website we link to.
If you do not agree with this policy, please do not use our website or submit information to us.
2. Information we collect
We collect the following categories of information.
Information you give us directly
- Contact details — your first and last name, email address, business name, and mobile or landline telephone number, when you submit a form, email us, or call or text us.
- Project details — what you tell us about your business, your current website, your budget and your timeline.
- Consent records — whether you ticked the SMS consent box, the exact wording of the consent you were shown, and the date, time and IP address of the submission. We keep this so we can prove your consent was given and honour your choices.
- Client and billing information — if you become a client, the information needed to run the project and to invoice you.
Information collected automatically
- Server logs — your IP address, browser type and version, the pages you requested, referring page, and the date and time of each request. Our web server records these for security and troubleshooting.
- Cookies and similar technologies — see section 6.
Information we do not collect
We do not knowingly collect government identification numbers, financial account numbers through this website, biometric data, precise geolocation, or any special category of sensitive personal information. Please do not send us that information through our forms.
3. How we use your information
| What we use | Why we use it |
|---|---|
| Name, email, phone, business name | To reply to your enquiry, provide a quote, and communicate with you during a project. |
| Mobile number and SMS consent record | To send only the text messages you agreed to receive, to honour a STOP request, and to demonstrate that consent was properly obtained. |
| Project details | To scope, price, design, build and support your website. |
| Server logs | To keep the site secure, detect abuse, and diagnose faults. |
| Analytics data | To understand which pages are useful and improve the site. |
| Billing information | To invoice you and meet our accounting and tax obligations. |
We do not use your information to make automated decisions that produce legal or similarly significant effects about you.
4. Text messaging (SMS)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as our messaging provider, is permitted where it is necessary to deliver the messages you asked for. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How you opt in
You are added to our text messaging programme in one way only: you enter your mobile number on a form on this website and tick the SMS consent checkbox yourself. That checkbox is never pre-ticked, and the form can be submitted without it. We do not buy, rent, licence, import or scrape phone numbers, and we do not add a number to the programme because you called us or emailed us.
The consent wording shown next to the checkbox is:
"Yes, text me about my project. I agree to receive text messages from Close More Customers at the mobile number I entered above, including replies to my enquiry, project updates, appointment reminders and scheduling. Message frequency varies and is typically 2–6 messages per month. Message and data rates may apply. Reply STOP to cancel at any time or HELP for help. Consent is not a condition of any purchase. See our Privacy Policy and Terms & Conditions."
What we send
Our programme is Close More Customers client care and project updates. Messages are conversational and relate to you: replies to your enquiry, design previews, requests for content or feedback, appointment reminders, scheduling, and support. Messages are sent from our toll-free number (877) 465-0007.
Frequency and cost
Message frequency varies and is typically 2 to 6 messages per month, higher only while your project is actively being built. Message and data rates may apply and are charged by your mobile carrier, not by us.
How to opt out or get help
- Reply STOP to any message. You are removed immediately and we send one final confirmation that you have been unsubscribed.
- Reply HELP to any message for our contact details.
- Or call us on (877) 465-0007 or email support@closemorecustomerss.com and ask to be removed.
After you opt out we retain your number on a suppression list solely to make sure we do not text you again. That is the only purpose it is kept for.
Carriers
Mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to your carrier's network and your handset.
5. How we share information
We do not sell your personal information, and we do not share it with third parties for their own marketing or promotional purposes. We share information only in the limited circumstances below.
- Service providers acting for us. Companies that host our website, deliver our email, deliver our text messages, process payments, or provide analytics. They may use your information only to perform that service for us, under contract, and not for their own purposes.
- Professional advisers. Our accountants and lawyers, where necessary and under a duty of confidentiality.
- Legal requirements. Where we are required to by law, subpoena, court order or other legal process, or where we need to protect our rights, safety, or property or that of others.
- Business transfer. If our business is sold or merged, your information may transfer as part of that transaction. We will tell you before your information becomes subject to a different privacy policy.
Mobile information and SMS consent are carved out of every one of the categories above except delivery. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for any purpose other than delivering the messages you requested.
6. Cookies and analytics
This website uses only what it needs to work. We do not load third-party advertising trackers, social media pixels or third-party fonts on this site — every asset on the page is served from our own domain.
We may use a privacy-respecting analytics tool to count page views and understand which pages are useful. Where we do, it is configured not to sell data and not to build cross-site profiles of you.
You can block or delete cookies in your browser settings. The site will continue to work if you do.
7. How long we keep it
| Information | Kept for |
|---|---|
| Enquiries that do not become projects | 24 months, then deleted |
| Client project records | 7 years after the project ends, for tax and legal reasons |
| SMS consent records | For as long as you are subscribed, plus 4 years after you opt out, as proof that consent was obtained and honoured |
| Opt-out suppression list | Indefinitely, so we never text you again by mistake |
| Server logs | 90 days |
8. Your rights and choices
Wherever you live, you may ask us to:
- Access the personal information we hold about you.
- Correct anything that is wrong.
- Delete your information, subject to records we must keep by law.
- Stop contacting you — reply STOP to a text, click unsubscribe in an email, or just ask.
- Receive a copy of the information you gave us in a portable format.
Email support@closemorecustomerss.com or call (877) 465-0007. We respond within 30 days and we will not charge you or treat you differently for exercising a right.
9. State privacy rights
If you are a resident of California, Colorado, Connecticut, Virginia, Utah, Texas or another state with a comprehensive privacy law, you have the rights listed in section 8, and in addition the right to opt out of the sale or sharing of personal information and of targeted advertising.
We do not sell personal information and we do not share it for cross-context behavioural advertising, so there is nothing for you to opt out of — but you are welcome to confirm that with us in writing at any time. We have not sold or shared personal information in the preceding 12 months.
California residents may also designate an authorised agent to make a request on their behalf. We will ask for proof of that authorisation.
10. Security
Our website is served over HTTPS with a valid TLS certificate. Form submissions are encrypted in transit. Access to enquiry and client data is limited to the people who need it to do the work, and is protected by strong authentication.
No system is perfectly secure, and we cannot guarantee absolute security. If we ever become aware of a breach affecting your information, we will notify you and the relevant authorities as required by law.
11. Children
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.
12. Third-party links
Our website may link to other websites. We are not responsible for their content or their privacy practices, and this policy does not apply to them. Read their policies before giving them information.
13. Changes to this policy
We may update this policy. When we do, we change the "Last updated" date at the top of the page. If a change materially affects how we handle your information, we will tell you by email or text before it takes effect where we are able to. Continuing to use the website after a change means you accept the updated policy.
14. Contact us
Questions, requests, or complaints about privacy:
- Email: support@closemorecustomerss.com
- Phone or text: (877) 465-0007 (toll free)
- Website: closemorecustomerss.com
- Hours: Monday to Friday, 9am–6pm Eastern
Related: Terms & Conditions and SMS Terms.